Terms & Conditions

1. About these terms

These Terms & Conditions (“Terms”) are a legal agreement between you and SafetyHalo, operated by [legal entity name], a company registered in England and Wales under company number [company number], registered office [registered address] (“SafetyHalo”, “we”, “us”). By accessing the website or using the platform, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Definitions

• Platform: the SafetyHalo building safety risk management software and related services.
• Customer: the organisation that subscribes to the Platform.
• User: an individual authorised by the Customer to use the Platform.
• Customer Data: data uploaded to or generated in the Platform by the Customer or its Users.
• Order: the order form, subscription or written agreement setting out the plan, fees and term.

3. The service and your licence

Subject to these Terms and payment of any applicable fees, we grant the Customer a non-exclusive, non-transferable right to access and use the Platform during the subscription term for its internal building safety management. We may improve, change or add features over time, and will not materially reduce core functionality during a paid term without notice.

4. Accounts and eligibility

You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account and for your Users’ compliance with these Terms. Notify us promptly of any unauthorised use or suspected security breach at [email protected].

5. Acceptable use

You agree not to, and not to permit any User to:

• use the Platform unlawfully or in breach of any third-party rights;
• upload malicious code or attempt to gain unauthorised access to the Platform or other tenants’ data;
• copy, modify, reverse-engineer or create derivative works of the Platform except as permitted by law;
• resell, sublicense or make the Platform available to any third party outside your organisation;
• interfere with or place an unreasonable load on the Platform’s operation or security.

6. Customer Data and ownership

As between the parties, the Customer owns all Customer Data. The Customer grants us the rights needed to host, process and transmit Customer Data to provide the Platform. The Customer is responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it to us.

7. Data protection

Where we process personal data within Customer Data on the Customer’s behalf, the Customer is the controller and we are the processor. Our processing is governed by our Privacy Policy and, where applicable, a data processing addendum. Each party will comply with applicable UK data protection law.

8. Fees and payment

Fees are set out in the applicable Order. Unless stated otherwise, fees are exclusive of VAT, are payable in advance, and are non-refundable except as required by law. We may suspend access for overdue amounts after giving reasonable notice. We may change fees on renewal with prior notice.

9. Intellectual property

The Platform, including its software, design, branding and content (excluding Customer Data), is owned by SafetyHalo or its licensors and is protected by intellectual property laws. No rights are granted except as expressly set out in these Terms. Feedback you provide may be used by us to improve the Platform without obligation to you.

10. Confidentiality

Each party may receive confidential information from the other. Each party will protect the other’s confidential information with reasonable care and use it only to perform its obligations under these Terms, except where disclosure is required by law.

11. Availability

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and will use reasonable efforts to schedule planned maintenance to minimise disruption. Any specific service levels will be set out in your Order.

12. Third-party services

The Platform may integrate with or link to third-party services (for example mapping or address look-up). We are not responsible for third-party services, and your use of them is subject to their own terms.

13. Disclaimers

The Platform is a tool to help you manage building safety information; it does not provide professional, legal or engineering advice and does not replace your own judgement or statutory duties. To the fullest extent permitted by law, the Platform is provided “as is” and we exclude all implied warranties. You remain responsible for your compliance obligations.

14. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for loss of profits, revenue, goodwill, or for indirect or consequential loss; and our total aggregate liability arising out of or in connection with these Terms will not exceed the fees paid by the Customer in the 12 months before the event giving rise to the claim.

15. Indemnity

The Customer will indemnify us against claims arising from Customer Data or the Customer’s or its Users’ breach of these Terms or misuse of the Platform.

16. Term and termination

These Terms apply while you use the Platform and for the duration of any subscription. Either party may terminate for material breach not remedied within 30 days of notice. On termination, your right to use the Platform ends. We will make Customer Data available for export for a reasonable period after termination, after which we may delete it in line with our retention practices.

17. Changes to these terms

We may update these Terms from time to time. We will post the updated version here and update the “last updated” date. Material changes affecting paid subscriptions will be notified to account holders, and continued use after changes take effect constitutes acceptance.

18. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory local rights you may have.

19. Contact

Questions about these Terms can be sent to [email protected].